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FAQ 2

FAQ

GENERAL INFORMATION

What are the check-in and check-out times?

Reception opening hours: 7:00 AM–11:00 AM / 4:30 PM–9:00 PM.

What are the reception opening hours?

 7:00 AM–11:00 AM / 4:30 PM–9:00 PM.

Which languages are spoken at reception?

English, French, and Italian.

Where is the property located and how can it be reached?

The property is located at Via Gramsci 63/65, Ponzano Superiore, 19037 Santo Stefano di Magra, Italy. It can be reached by car or taxi.

Is parking available on site?

Yes, free on-site parking is available.

Does the property have an elevator?

Yes, the property is equipped with an elevator.

What accessibility features does the property offer?

The reception area can be accessed via a ramp, and the accessible room is located on a floor that can be reached without any architectural barriers.

Is Wi-Fi available?

Yes, free Wi-Fi is available throughout the property.

Are pets allowed?

Yes, pets are welcome free of charge, provided they are kept on a leash.

Is luggage storage available?

No.

What amenities are available in the rooms?

Kettle with complimentary tea, herbal teas, and coffee, hairdryer, and air conditioning.

Is there a city tax?

Yes, the city tax is €2.50 per person, per night.

Which credit cards are accepted?

Visa, Mastercard, and American Express.

CHECK-IN / CHECK-OUT

How does check-in work?

Check-in is carried out in person with a member of staff.

Is early check-in available?

No, as reception operates with limited opening hours. However, upon prior telephone contact, we may be able to arrange an early check-in.

Is late check-out available?

No, as reception operates with limited opening hours. However, upon prior telephone contact, we may be able to arrange a late check-out.

What are the reception opening hours?

7:00 AM–11:00 AM / 4:30 PM–9:00 PM.

PROPERTY & SERVICES

Is a shuttle service available to/from the property?

No.

Is there an electric vehicle charging station?

No.

Are children welcome?

Yes.

Does the property have a private beach?

No.

Are beach towels provided?

No.

ROOMS

Are baby cots or cribs available?

Yes, baby cots (travel cots) are available free of charge for children up to 2 years old.

Do you have accessible rooms?

Yes. The Triple Room features an accessible bathroom equipped with a grab rail, a walk-in shower with fully opening doors, a plastic shower chair with side handles, a compliant washbasin, and a tilted mirror.

BREAKFAST

Is breakfast included?

Yes.

What time is breakfast served?

From 7:00 AM to 9:30 AM.

Where is breakfast served?

In the breakfast room.

What type of breakfast is served?

 A continental breakfast including: plain croissants, tart, ring cake, rusks, cereals, jams, honey, chocolate spread, cooked ham, sliced cheese, toast bread, hard-boiled eggs, assorted yogurts, fruit, fruit juice, mineral water, hot and cold milk, coffee, cappuccino, and tea.

Are gluten-free, vegetarian, or vegan options available?

Gluten-free bread and gluten-free biscuits are available.

RESTAURANT & BAR

Is there a restaurant on site?

Yes.

Are gluten-free, vegetarian, or vegan options available?

Gluten-free and vegetarian options are available.

Is there a bar on site?

No. However, during restaurant opening hours, from 6:30 PM onwards, guests can enjoy bar service, including aperitifs, coffee, and other beverages.

ACTIVITIES, EXPERIENCES & EVENTS

Is concierge service available?

No.

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